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Rights & Responsibilities

Our Responsibility to You

At The Deepings Practice we believe that taking responsibility is the key to creating a peaceful environment:

    • You will be greeted courteously.
    • You have a right to confidentiality.
    • You have the right to see your medical records subject to the limitations of the law.
    • You will be seen the same day if your problem is urgent.You will be seen by your own doctor whenever possible.
    • You will be referred to a consultant when your GP thinks it necessary.
    • You will be given the result of any test or investigation on request or at your next appointment.
    • Your repeat prescription will be ready for collection within 48 working hours of your request being received at the surgery.
    • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your Responsibilities to Us:

    • Please treat all surgery staff with the same respect - we are all just doing our job.
    • Do not ask for information about anyone other than yourself.
    • Tell us of any change of name, or address or contact telephone number, so that our records are accurate.
    • Only request an urgent appointment if appropriate.
    • Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only.
    • Please cancel your appointment if you are unable to attend.
    • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
    • Please allow sufficient time for your consultant's letter or the results of any tests to reach us. You will be advised of the usual length of time to wait.
    • Use the Patient Access online system request your repeat prescription whenever possible.
    • Do let us know whenever you feel we have not met our responsibility to you.
    • We would, of course, be pleased to hear when you feel praise is due as well.



 
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