We’re rolling out an online triage platform to help patients get faster responses and access to care! This platform allows you to submit your queries online, without the need for a call back or phone discussion.

How it works:

  • Submit your query below, if you feel it can be handled via email with one response.
  • Expect a response within 3 working days.

Possible outcomes:

  1. A GP answers your question and may issue a prescription or arrange tests.
  2. If further discussion is needed, you'll be asked to make an appointment.
  3. In case of urgent symptoms, you'll be directed to appropriate emergency care.

Our goal is to enhance patient access and reduce waiting times for a general medical query / request.

Please note, this system may be suspended after hours or during busy periods.

Reminder: This service is for routine issues only! If you have an urgent or emergency problem, contact 999 or use local emergency care providers.

Unsuitable Queries

This service should NOT be used for any of the following:

  • To ask for an appointment to occur either via telephone or face to face
  • Obtaining treatment for an acute problem such as an infection
  • Following up with a GP after the initial tests have been completed (this would require an actual appointment)
  • Requesting help with dental issues – you should ask your dentist
  • Chasing hospital tests or appointments
  • Discussing the outcome of a hospital appointment or queries relating to understanding care from a hospital admission (these should be directed to the hospital department that was or is caring for you)

Admin Queries

If you have need one of the following admin queries then please click the button below:

  • A doctor's letter
  • A fit (sick) note
  • A referral follow up
  • Test results
  • Any other type of admin query
Admin Query

Medical Queries

If you have one of the following medical queries then please click the link below:

  • Making an initial query about a symptom for which the GP may be able to order some initial tests or reply with advice before you have an actual GP appointment.
  • Requesting scheduled blood tests you have been advised by the practice you need as part of your regular monitoring.
  • Submitting blood pressure readings if the practice has asked you to do this.
  • Requesting another issue of an acute prescription which the practice has treated you with in the past (not antibiotics)
  • Asking a direct question about a new or ongoing medical problem
  • Asking a direct questions about one of your medications
Medical Query