Receptionist / Administrator

3 vacancies;

1: Mon 13:00-20:00, Tue 08:00-13:00, Wed 13:00-18:30, Thurs 13:00-18:30, Fri off = 23hrs

2: Mon 13:00-18:30, Tue 08:00-13:00, Wed 13:00-18:30, Thurs off, Fri 13:00-20:00 = 23hrs

3: Mon off, Tue 13:00-18:30, Wed 13:00-18:30, Thurs 13:00-18:30, Fri 13:00-18:30 = 22hrs

ADDITIONAL HOURS:

May be required/ offered to cover holiday, sickness or increased workload (occasional Saturday / Flu, Covid clinics)

PLACE OF WORK:

Based at both The Deeping Practice and Glinton Surgery

RESPONSIBLE TO:

Reception Supervisors, Practice Manager

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To provide administrative support to assist in the running of the Practice.

Main Duties:

Reception:

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

· Deal with all general enquiries, explain procedures and make new and follow-up appointments.

· Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

· Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

· Process all email correspondence received, including AccuRx’s in a timely manner according to timescales required.

· Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

· Assist in all administration related to the work of the reception team.

Administration:

· Enter/scan patient information on to the computer as required.

· Deal with incoming post and issue to relevant departments.

· Patient notes and correspondence:

o Retrieve and re-file records as required following practice procedures.

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

General:

· Ensure the waiting room is kept tidy (in turn with other staff).

· Premises:

o Open up premises at the start of the day if required and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that all close down procedures for Reception are completed.

· Ensure that all new patients are registered onto the computer system promptly and accurately as necessary.

· Undertake any other additional duties appropriate to the post as requested by the Reception Supervisors or Practice Manager.

Job Type: Part-time

Pay: £12.21 per hour

Expected hours: 22/23 per week

Closing date: 20.05.25

To apply for this role please email your CV and Cover letter to licb.recruitment.deepingspractice@nhs.net