Receptionist / Administrator

Monday: 13.00-18.30, Tuesday: 08.00-18.30, Wednesday :13.00-18.30, Thursday: 08.00-18.30, Friday: 13.00-18.30

ADDITIONAL HOURS:

May be required/ offered to cover holiday, sickness or increased workload (occasional Saturday / Flu, Covid clinics)

PLACE OF WORK:

Based at both The Deeping Practice and Glinton Surgery

RESPONSIBLE TO:

Reception Supervisors, Practice Manager

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To provide administrative support to assist in the running of the Practice.

Main Duties:

Reception:

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

· Deal with all general enquiries, explain procedures and make new and follow-up appointments.

· Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

· Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

· Process all email correspondence received, including AccuRx’s in a timely manner according to timescales required.

· Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

· Assist in all administration related to the work of the reception team.

Administration:

· Enter/scan patient information on to the computer as required.

· Deal with incoming post and issue to relevant departments.

· Patient notes and correspondence:

o Retrieve and re-file records as required following practice procedures.

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

General:

· Ensure the waiting room is kept tidy (in turn with other staff).

· Premises:

o Open up premises at the start of the day if required and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that all close down procedures for Reception are completed.

· Ensure that all new patients are registered onto the computer system promptly and accurately as necessary.

· Undertake any other additional duties appropriate to the post as requested by the Reception Supervisors or Practice Manager.

Job Type: Part-time

Pay: £11.44 per hour

Expected hours: 35.5 per week

Closing date: 01.04.25

To apply for this role please email your CV and Cover letter to licb.recruitment.deepingspractice@nhs.net

 

 

BANK SURGICAL FIRST ASSISTANT

Job Summary:

  • Works in surgery on a bank basis.
  • Assist surgeon in theatre
  • Work as part of the whole theatre team
  • Lead the day-to-day theatre team
  • Compliance of CQC and H&S aspects

 

Role Definition

Surgical first assistants are registered healthcare professionals who provide continuous competent and dedicated assistance under the direct supervision of the operating surgeon throughout the procedure, while not performing any form of surgical intervention.

 

Area of Practice

Primarily intraoperative work, although pre and post-operative care may also be part of the role. 

This job plan is not exhaustive and there may be some instances when general nursing assistance and support is required for the duty of care for patients.

 

Overview of tasks and activities

  • Improving communication between theatre and patient
  • Completing the theatre checklist in line with our contract obligations and internal protocols.
  • Assistance with patient positioning, including tissue viability assessment.
  • Skin preparation prior to surgery and draping.
  • Use and maintenance of specialised surgical equipment relevant to the area of their work.
  • Handling of tissues and manipulation or organs for exposure or access under direct observation of the operating surgeon.
  • Superficial and deep tissue retraction (NB: Retractors should not be placed by the SFA but by the operating surgeon.)
  • Assistance with haemostasis to secure and maintain a clear operating field, including indirect application of surgical diathermy as directed by the operating surgeon (NB: activities such as application of direct electro surgical diathermy to body tissue, applying haemostats or ligaclips to vessels and cast bandaging are the remit of the surgeon, supervised surgical trainee or surgical care practitioners and not the SFA).
  • Use of suctions guided by the operating surgeon.
  • Instrument manipulation under the direction of the surgeon during minimal access surgery
  • Cutting of deep sutures and ligatures.
  • Simple wound closure and skin suturing (see below*).
  • Application of dressings.
  • Assistance with the transfer of patients to the post-operative anaesthetic care unit.

To apply for this role please email your CV and cover letter to   licb.recruitment.deepingspractice@nhs.net