SystmOnline
What is it?
Put simply it's a 24 hours a day, 7 days a week means of contacting your GP surgery and accessing your medical record.
There are many benefits to using our online services;
- Book, change or cancel an appointment
- View and order repeat medication
- See test results
- See GP and hospital letters
- View your health record
- Share your medical record with a third party
How to register for Online Services
If you have not used our online services before you will need to:
- Come to the Surgery and provide photo ID so we can confirm your identity and the receptionist will then issue you with a username and password.
- Enter SystmOnline and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
Alternatively, you can register for the NHS App and use their in built identity check. For more information please visit How to Prove Who You Are
Help & Support
The Practice team will, as always, be available to help and support you with reconnecting your Online Access but if you have problems logging into your online account you would need to contact their support desk for assistance as the practice cannot reset passwords.
Frequently Asked Questions about the NHS App
To use the NHS App you must be:
- Registered with The Deepings Practice.
- Aged 13 and over (patients aged between 13 and 15 will need to speak to their practice to set up access).
Android – 5 (Lollipop) - For the best experience on Android, it is recommended to use version 8 (Oreo)
Apple – iSO11 and above
Once you have downloaded the app from either the Apple App Store or Google Play Store you will be prompted to either sign in with an exisiting NHS login or create a new login - more information on this can be found by visiting this web page - https://help.login.nhs.uk/setupnhslogin/
You can prove who you are using photo I.D or Online Services information (see below),Once your NHS app is connected to The Deepings Practice you will be able to order repeat medications and also view your SCR (summary care record)
Yes we can supply you with the online services information needed to connect the app to The Deepings Practice, We can provide you with an Account ID, Passphrase and Organisation ID. You can collect these details in person from Reception or we can send them to you via an email or SMS message to a verified email address or mobile phone number.
In order for us to enable access to your full medical record we will need you to visit one of our surgeries and show us one form of photo ID, e.g. Passport, Driving License, Citizen Card. Once we have seen a verified ID we will be able to activate access to your full record.
This step is a separate process required by NHS digital when linking your app to your GP surgery, We ask patients to show us their ID in person for security checks and to ensure only verified patients can access their full medical record.
If you are registered with a GP surgery in England, you can use the app anywhere outside of the UK.
Problems with the NHS app should be submitted to NHS Digital directly using this link - https://www.nhs.uk/contact-us/nhs-app-contact-us
If you think you may be missing an item on your record or if you are unable to order a repeat medication then please contact the surgery on 01778579000
You may not see a repeat prescription listed if:
- it was issued more than 6 months ago
- it was prescribed at a hospital or other secondary care centre
- it was issued at a time when you lived outside of England
You may not be able to order some prescription items if:
- you need a medicine review
- it’s too early to order your medicine
- it’s an acute (short-term) or one-off prescription
- it has already been requested
